Media replacement

Please contact the library directly to avoid incurring late return fees on top of the cost of replacing the item. If you have any questions, please feel free to email bibliothek@hochschule-rhein-waal.de.

In the event that a book cannot be found, the library may, in exceptional cases, grant you a short period of time (usually 7 days) to search for it, even after the loan period has ended.

If you are unsure whether you need to replace a book due to damage, please contact the library information desk during service hours for an assessment.

If you need to replace a library book, you can choose how the replacement is to be procured. In any case, you must inform the library of this decision in good time by emailing bibliothek@hochschule-rhein-waal.de, as different procurement processes will be initiated.

If you do not contact us and the loan period is exceeded by more than 40 calendar days, the library will initiate the replacement process.

The library will provide you with the book’s exact details and a deadline by which you must replace it. The easiest way to find the right book to buy is by using the ISBN (International Standard Book Number). When purchasing the book, please ensure that it

• is new or second-hand in good condition,
• is the same edition or a more recent one, and
• the same binding (paperback, hardback, etc.) as the book to be replaced.

Please bring the book to the library’s information desk during service hours. The book will be checked there and then credited to your library account.

If you arrange the replacement yourself, you only pay the purchase price of the book; there is no processing fee.

The library will purchase the book and charge the cost of the book, plus a processing fee of €10.00, to your library account. The processing fee is charged per transaction and is independent of the number of books to be replaced. At the same time, the cost of the book will be deducted from your library account. We will notify you by email so that you can settle the charges promptly.

If you find a missing book after the procurement process has begun, you can no longer return it and must bear the cost of the replacement. You may keep the replacement book.