Full Service Hours

How can I access the e-book?  

How can I order a book via interlibrary loan?  

How can I reserve an individual study room?  

These and other questions can be answered from trained library staff during full service hours in person at the information desk, by telephone, by email and during online consultation hours.

Full Service Hours on site

The following services are on site available during full service hours only:

• Information and advice from trained library staff
• Library card replacement
• Payment of fees
• Signatures on applications for deregistration from the university
• Registration of external users

Outside of full service hours, student assistants will be available to help you with your questions at the information desk and by telephone.

You will find our information desk in Kamp-Lintfort at the entrance to the library and in Kleve on the 2nd floor.

Online Consultation

Are you currently not on site but would like to speak to us in person? Then feel free to use our online consultation hours via Webex. Here, we can show you directly on the screen where to find the information you are looking for or how to download an e-book, for example.

How it works:

Webex link: https://hsrw.webex.com/hsrw-de/j.php?MTID=m4a5a8face660f2db6498574825c6b664

• Click on the link to the online consultation and join the Webex meeting. No password is required.
• We will respond to your personal enquiry individually and confidentially. For this reason, there is a waiting area if several people wish to use the consultation hour at the same time.