Contact Form/ FAQ for Students

German/Deutsche Version

Dear student,

This page provides answers to questions commonly asked by applicants. If your question is not addressed here, please send it to us via the text box of the related topic. To submit your question, please click ‘Submit form’ at the end of this page.

Index

Schedule

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Where can I find my schedule?

You can find your timetable in Moodle, listed under your faculty. Additionally, you can find timetables on the pin boards of your faculty. Please contact the dean’s office of your faculty for more information.

Please use this text box for any further questions regarding timetables.

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Semester fee

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To which bank account do I need to transfer the money?

All information is included in the (re-)registration letter, which you receive via email. You can also find it on our website under Important Forms and Deadlines.

I missed the deadline for the semester fee! Can I still reregister?

Yes, you can. Please immediately transfer the semester fee to the correct bank account and inform us by email that you have paid. Reregistration is not possible with any additional delays.

For more information, please see Important Forms and Deadlines.

I would like to apply for a refund of the semester fee.

Please fill in the application for a refund of the semester fee and submit it to the Study Advisory Service.

Please use this text box for any further questions regarding the semester fee.

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Student ID card

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I lost my student ID card. How can I get a new one?

Please visit the Student Service Centre to fill in an application form to receive a new student ID card.

There is a mistake on my student ID card. How and where can I get a new one?

Please visit the Study Advisory Service to fill in an application form for a new student ID card. Please bring your passport with you.

Please use this text box for any further questions regarding your student ID card.

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IT support

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I forgot/lost my password or username.

Please contact IT support.

I can’t log in to my HIS/moodle/university email account.

Please contact IT support.

Please use this text box for any further questions regarding IT, account or login information.

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Change of personal data

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Changes to registered names and genders

Students of Rhine-Waal University of Applied Sciences can request changes to their registered name and gender in HSRW databases. Four gender options are available: männlich (male), weiblich (female), divers (diverse), keine Angabe (not specified).

In addition, students are generally recommended to obtain a supplementary ID (Ergänzungsausweis) through the German Society for Transidentity and Intersexuality (DGTI, www.dgti.org) to help explain the difference in personal information between your legal ID and your study documents. The supplementary ID contains your preferred name and gender as well as the legal ID number.

Before submitting a change request, you can also book a personal advising appointment through the Student Advisory Service to learn more. In your request you must explicitly confirm that you, as the requesting person, agree to assume all responsibility for potential legal risks and consequences resulting from your decision. Requests must be signed and submitted to Rhine-Waal University of Applied Sciences, Department of Student Services, Marie-Curie-Straße 1, 47533 Kleve. A simple email is insufficient.

Certificates and other official HSRW documents will be issued (also retroactively) using your preferred name. If you would like new graduation documents issued with your preferred name, please submit a request to Examination Services. In your request you must explicitly confirm that you, as the requesting person, agree to assume all responsibility for potential legal risks and consequences resulting from your decision. Your request must be signed and submitted to Rhine-Waal University of Applied Sciences, Examination Services, Marie-Curie-Straße 1, 47533 Kleve. A simple email is insufficient.

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Exams

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Where and when can I view previous exams?

Your faculty is responsible for arranging opportunities for you to view your previous exams.

How can I register or deregister for an exam?

You will receive an email with all relevant information concerning exam registration and deregistration as soon as it becomes possible to register for exams in the current semester.

Please use this text box for any further questions regarding exams.

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Change of degree programme

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I would like to switch to the first semester of a degree programme with open admission. What do I have to do?

If you want to switch to a degree programme with open admissions (not N.C.) and start in the first semester of study, then you can apply using the University’s online application portal during the regular application period. Applications cannot be submitted at other times or after the deadline!

I would like to switch to the first semester of a degree programme with restricted admission. What do I have to do?

If want to switch to a degree programme with restricted admission (N.C.) and start in the first semester of study, then you must apply online through uni-assist until 15 July for the winter semester (just like any other applicant). Unfortunately, an application for the summer semester is not possible for bachelor’s programmes.

I would like to switch to an advanced semester of a degree programme with open admission. What do I have to do?

If you want to switch to a degree programme with open admission (not N.C.) and start in an advanced semester, then you must submit an application by 15 January (for summer semester) or by 15 July (for the winter semester). You can get the application form at the Study Advisory Service.

You must have enough credit points to change your degree programme (the exact number of CP is determined by the relevant Examination Board). Furthermore, you must have a valid university entrance qualification (‘Hochschulzugangsberechtigung’) that qualifies you for the new degree programme. 

Please note: there is no guarantee of admission to an advanced semester in a degree programme with open admission. Applications are reviewed on an individual basis.

I would like to switch to a higher semester of a different degree programme with restricted admission. What do I have to do?

If you want to switch to a new degree programme with restricted admission (N.C.) and start in an advanced semester, you must submit an application by 15 March (for summer semester) or by 15 September (for the winter semester). You can get the application form at the Study Advisory Service.

You must have enough credit points to change your degree programme (the exact number of CP is determined by the relevant Examination Board). Furthermore, you must have a valid university entrance qualification (‘Hochschulzugangsberechtigung’) that qualifies you for the new degree programme. 

Please note: There is no guarantee of admission to an advanced semester of a degree programme with restricted admission, because only a limited number of places are available each semester. If all places are taken, then a change of degree programme is not possible!

How can I transfer credits from my previous degree programme to Rhine-Waal University of Applied Sciences?

You can request an application for credit transfer from your dean’s office or download the form from Moodle. This form, along with all supporting documents, must be submitted to your dean’s office.

Please use this text box for any further questions regarding changes of degree programme.

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Academic leave of absence

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What are valid reasons for an academic leave of absence?

You can only be granted an academic leave of absence for important reasons:

  • Voluntary ecological service or voluntary social service
  • Enrolment at a foreign university or language school, unless required by relevant examination regulations
  • Serving out a prison sentence
  • Professional occupation to further the pursued aim of degree programme (excluding the internship semester)
  • Illness
  • Pregnancy
  • Care and education of underaged children according to § 25 Abs. 5 Berufsausbildungsförderungsgesetz
  • Providing medical care and support to a spouse, registered partner or next of kin

All requests for academic leaves of absence must be submitted in writing. Please fill in the application form and submit it to the Student Service Centre.

Please use this text box for any further questions regarding academic leaves of absence.

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Deregistration

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How can I deregister?

Please fill in the application for deregistration and submit it to the Student Service Centre.

Am I allowed to keep my student ID card although I want to deregister?

If you want to deregister by the end of the semester, you can keep your student ID card until then.

If you want to deregister before the end of the semester you must return your student ID to the Student Service Centre together with the deregistration form.

Please use this text box for any further questions regarding deregistration.

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Additional information

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You can find all application forms on our website.

You can also find all information about our degree programmes, admission requirements and application procedure here.

Please also refer to our other FAQs:

http://www.hochschule-rhein-waal.de/en/panel/faqs-prospective-students

http://www.hochschule-rhein-waal.de/en/page/faq-students

Other request

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Please use this text box if you have any questions not answered above.

Student

Your information:

Personal appointment with the Student Advisory Service

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Please briefly describe the reason for your personal appointment with the Student Advisory Service.